Also, Thomasville accepts no liability for damage in shipment but hides behind a delivery company. Work with your designer to ensure appropriate clearance for lighting fixtures and avoid distracting projections especially near refrigerators, corners and return walls. Working with the store manager is a joke and all they want to do basically is to refill the cushions!! Soon after, we started seeing groups of Chinese touring the plant. I called the store and they sent a rep to come and change the insert in the casing. Sure the owner with his name on the door does but he knows nothing you can do will make a difference once they cash your check. I was the one calling her.
The minor marbling in fabric was widespread sizes of coins at the most obvious spots of the furniture. The retailer who sold the furniture repaired them using more plastic clips provided by Thomasville , and within another year they broke again. Thomasville Furniture Headquarters Address, Phone Number. At the time, we offered just one product — a chair. Check out our complimentary design services for expert advice on window treatments, flooring, area rugs, turn key design, and more.
Finally got them to replace the covers. After reading all the terrible reviews about Thomasville's junk furniture on Consumeraffairs. Not so with this new furniture. This is more than bad customer service; it feels like fraud. While these are nice suggestions, it doesn't change the fact that this table has been damaged badly within the first week of use, and will never be the nice piece of furniture we had hoped to receive. Unfortunately, when speaking to family, friends and colleagues about furniture options Thomasville will not be recommended. Ethan Allen now gets our business.
We are basically stuck with poor quality furniture that was sold at a premium price. Finch of bought the company in 1907. It could have come in zebra stripes and I'd be stuck with it. MasterBrand Cabinets produces Thomasville branded product for Thomasville Furniture Industries at several North American facilities, and sells the Thomasville Cabinetry brand exclusively through The Home Depot. I guess the only way to resolve this situation is court and a visa dispute as Thomasville is not willing to accommodate!! Now I am faced with a very expensive refinishing after the veneer has buckled and peeled. I can tell you it is one of the biggest mistakes I have ever made. With the sale of Lane Furniture, Heritage Home Group announced in 2017 that it would reorganize into three groups.
We are typically very careful with our furniture, and would never use any harsh abrasives on it, but it seems that through very careful light use and cleaning, some troubling deep scratches were appearing on this table. Having a realistic expectation of approximate cost upfront makes it easier to stay on budget as you plan your renovation. We ask that you contact us directly and visit our stores to confirm information about pricing, color, features, dimensions, availability and special order lead times. Part of a new generation of Thomasville furniture, Studio 1904 is a modern-shaker style collection employing fresh, sleek, clean. All we want now is for it to be removed and our money back, but Thomasville hasn't even responded. Our Thomasville bedroom furniture is 39 years old and we still have it because it is solid and well made.
Thomasville Furniture Industries was a full-line furniture manufacturer once based in , with dedicated galleries in more than 400 retail furniture stores. I said I hadn't received everything yet so I shouldn't pay it all. I had spoken to the salesperson a few days prior to see if I needed to do anything for the delivery. We were told unless the whole finish was checked and lifting, it was not defective. Thomasville does not stand by their product and they give you the runaround.
The couch is rarely used - mostly for looks. Shop for custom Thomasville furniture with Boyles online or in our local showrooms. On August 31, 2018, of , known for buying businesses in trouble but also for , made a bid. Go somewhere that values the customers. As with most established brands, Thomasville gives you plenty of choice to customize when it comes to upholstered furniture with hundreds of fabrics to choose from. I will never shop at Thomasville again. The chair was not an incline so we were shown another chair which was bigger and also had power incline.
We've sold our other family room furniture and already paid for this furniture, and they have no information for us about if we can expect to actually ever receive our sectional or not. I do know for sure that I will continue to shop at Gorman's and Ethan Allen, they have always given me an excellent product and service. Original review: March 30, 2016 We purchased Thomasville Mission Art Dining Room furniture back in 2001. I paid really good money for this sofa and couldn't be more disappointed. I called the store which had assured me their service was superb.